Store Policy

** indicates a policy change since opening our doors in 2022

Liability

I understand Mad-Dog Tail Waggers will do their utmost to protect the health and safety of my pet while on their premises and under their care. I acknowledge that accidents, however, can and do happen and I hereby absolve Mad-Dog Tail Waggers from any and all responsibility involving injury, escape, damage, or disease during and after their grooming time at Mad-Dog Tail Waggers.

Emergency

In the event of an emergency, I authorize Mad-Dog Tail Waggers to immediately seek professional veterinarian attention for my pet (at the owner's expense). I understand that all attempts will be made to contact me in the event of an emergency.

Fear/Anxiety/Stress (FAS)

I understand that grooming can be stressful for pets, and I will inform the groomer if my pet has any heart conditions or stress-related issues prior to grooming. I understand that Mad-Dog Tail Waggers is committed to making grooming a positive experience for my pet. I understand that treats, praise, and petting may be used to distract and reward my pet, and I will inform my groomer if my pet has any dietary or health restrictions. If my pet exhibits high levels of FAS when grooming is attempted, I may be referred to my veterinarian for medically supervised grooming. I understand that ensuring a positive experience can extend the time required to complete a groom, so I may need to bring my pet in for several grooming sessions at smaller time increments rather than a single extended-stay appointment. My groomer may provide me with training exercises to complete at home to help desensitize my pet to handling and grooming.

**I understand that it is my responsiblility to have a ride arranged for drop off and pick up times during my appointment. I understand that Mad-Dog Tail Waggers takes pride in keeping their environment as stress-free as possible. If my pet is not picked up within 30 minutes of being finished and is disruptive to the other clients, I understand that a $15 fee may be applied to my total for every 30 minutes that they are there past my service completion time. 

Coat Condition

I understand that Mad-Dog Tail Waggers puts my pet’s comfort and health above all else. In the event that my pet’s coat is matted, I understand that the groomer may have to shave the matts out rather than perform a painful dematting procedure. I also understand that if my pet is severely matted, that there is an increased risk for clipper burn or cuts to occur. I understand that all attempts will be made to prevent this; however, in many extreme conditions it is unavoidable. I also understand that matted pets take additional time to groom resulting in an additional fee being added on to the regular grooming price.

Health

I understand that state law requires that my pet is currently on distemper and rabies vaccinations prior to every grooming.  If I cannot provide proof of vaccination, my pet will not be groomed until proven otherwise. I will inform Mad-Dog Tail Waggers of any changes in my pet’s health status each time I drop them off for grooming. This includes, but is not limited to, illnesses, parasites, and medications. I understand if Mad-Dog Tail Waggers feels my pet needs immediate medical attention that I may be contacted to pick my pet up from a  veterinary clinic.

Cancellation Policy

I understand that if I need to change or cancel my appointment time, that I must give at least a 24 hour notice so that the appointment time can be made available to another client. **Failure to show up to the scheduled appointment or give proper notice may lead to a $20 fee. 

Payment

I understand that payment is due the day of the grooming unless stated otherwise and approved by Mad-Dog Tail Waggers. ** Acceptable payment methods are venmo, cash, card, and check.